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Frequently Asked Questions
GENERAL
First of all, our founder Debbie is an active hiker and who's favourite tree is the Birch Tree. Second, she is a total Babe :)
All our Birch Babe products are produced and manufactured right here in Ontario Canada. Even our top selling 100% Mineral Sunscreen SPF 40 which we are very proud ff!
You can find Birch Babe in over 400 stores across North America like: Wholes Foods, Healthy Planet, Choices Market, The Kind Matter, Natures Fare and many more.
Find a retailer near you by searching you postal or zip code in our store locator CLICK HERE
Our small yet mighty team will be happy to assist you with any Birch Babe inquires, order issues or product questions. You can reach out to us directly at info@birchbabe.com or create a ticket here.
Please allow 1-2 business days to get back to you. We are super excited to chat Birch Babe with you!
Yes we do! You can find all our samples on our Sample Page. Excited for you to try Birch Babe!
Shipping & Delivery
It depends on where you are located. It is usually 3-5 days for Ontario. 5-10 business days for other provinces. US orders typically take about 7-14 days. All the shipping info will be your confirmation email. You can always track you order through there:)
No problem at all. If you can reach out to our team at info@birchbabe.com or through out Contact Page with the reason you need to cancel they will be happy to assist in you.
Checkout
Rest assured we will find your discount code :) Make sure to check your spam and or junk folder incase it ended up there.
Still need help. Email us as info@birchbabe.com and our team will be happy to help you.
We do not offer stacking discount codes at checkout. Meaning you can only use one discount code per order.
PRODUCT & ingredients
Yes! All Birch Babe products are made with certified natural, vegan and cruelty free ingredients.
We are actively working on getting all our products EWG verified as well.
Yes, we have a few amazing fragrance free options:
- Aloe Vera & Seaweed Bar: formulated with sensitive skin in mind and made with zero added scents or fragrance. This 100% natural bar is great for your body, hair and face and suds without the use of sulphates and can last up to 80 washes.
- Double Duty Face Oil: Aids in collagen production and cell regeneration and is safe enough for sensiitve skin. is high in skin-rejuvenating vitamins.
- Skin Food: Our top selling all over body balm that you can use on your face, hair and body. So popular it is almost impossible to keep in stock. Amazing for those with sensitive and irritations like eczema, psoriasis and rosacea.
We do have a soy derivative which would be Rosa Canina Fruit (Rosehip) Oil and non-GMO Soy Butter.
This ingredient is a blend of rosehip oil and non-GMO soy butter. Soy butter is a plant-based emollient made from refined soybean oil and is used to provide rich moisture, improve skin softness, and help form a protective barrier on the skin. While soy butter is highly refined and typically contains minimal to no soy protein, it is still derived from soy. For individuals with a known soy allergy or sensitivity, we recommend performing a patch test prior to use.
This ingredient is found in the following products:
- Rejuvenating Face Cream
- Hydrating Face Cream
- Skin Food
- Facial Cleansing in both Charcoal and Oatmeal
- Exfoliating Coffee Bar
YES! We are 100% gluten free:) We even use 100% certified gluten free oats in our top selling Oatmeal Face Bar.
Yes, we suggest applying Birch Babes Natural Glow Face Serum before your face cream so you skin can absorb all the nutrient benefits. Our Organic Face Creams are formulated to protect your skin barrier and lock in moisture so it is very important you apply them after.
We would also highly recommend to follow up with our 100% Mineral Sunscreen SPF 40 as your final step to protect your skin from the UVA and UVB rays even in the winter months.
